FAQs
✦ How Can you make sure dress will be fit well?
Rigorous Quality Control: Standard sizes are verified on professional dummies, while custom gowns undergo at least 4 separate inspections to ensure a precision tolerance of less than 0.5".
Built-in Flexibility: For your peace of mind, we include a 3" seam allowance on both sides of every dress, allowing it to be easily taken in or out by a local tailor if needed.
No Extra Fees: We offer professional Custom Sizing and Custom Colors at no additional cost.
Get it Right: To achieve the best results, please follow our [Measurement Guide] carefully before placing your order.
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✦ How to Order a Custom Dress?
Submit Your Measurements
Select "Custom Size" on the product page and enter your measurements (Bust, Waist, Hips, etc.). Refer to our Measuring Guide for accuracy.
Choose Your Color
Pick a color from the Color Chart and leave the Color Name or Number in the "Order Note" at checkout.
Confirm Your Order
We will email you to verify your measurements and color. Please check your inbox (and spam folder) and reply to us to ensure everything is correct before we start tailoring.
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✦ What is this store's return and exchange policy?
Returnable: Standard sizes (US 2–14) in picture color. Contact us within 7 days of delivery.
Non-Returnable: Custom sizes, custom colors, and Plus sizes (US 16 and up).
Quality Guarantee: If we made a mistake, we will offer a free remake, a 50% refund, or a full refund upon return.
Note: Original shipping fees are non-refundable. Items must be in new, unworn condition.
Click here to read our complete Return & Exchange Policy
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✦Shipping Policy& Delivery Timeframe
Total Delivery Time: This includes both tailoring time and shipping time.
Standard Delivery: 25–30 days. Please note that orders placed between January and April (peak season) may take the full 30 days.
Rush Delivery: 15–20 days (includes weekends). If you need your dress even sooner, please contact us to check for faster availability.
Shipping Methods: We ship via reliable global carriers, including FedEx, DHL, and UPS, to ensure your dress arrives safely.
Shipping Duration: Once your dress is finished, shipping typically takes 3–5 days to reach your doorstep.
Full Protection: We provide shipping insurance for every package at no extra cost to you, covering any potential loss or damage during transit.
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✦ Cancellation Policy
Unpaid Orders: Will be automatically cancelled after 3 days.
Within 24 Hours of Payment: We offer a Full Refund if production hasn't started.
1–3 Days After Payment: A 70% refund of the dress price + 100% shipping cost. (At this stage, we have already purchased your specific fabrics).
3–20 Days After Payment: A 50% refund of the dress price + 100% shipping cost. (The dress is currently being hand-sewn by our tailors).
After Shipment: Once the dress is on its way to you, the order cannot be cancelled or refunded.
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✦ How to order several dresses at a time?
Add to Cart: Select "Custom" or "Standard" size for each dress and add them to your shopping bag.
Review Quantities: Proceed to the checkout page to review or adjust the number of items.
Personalization: To keep things organized, please list the specific details for each dress in the “Order Note” section.
Example: Dress A (Sarah) - Hunter Green - Custom Size.
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✦ Payment policy
We accept all major Credit, Debit Cards, Western Union, Money Gram, Bank Transfer and so on.
Our checkout process uses 3D Secure (3DS) authentication through Payoneer Checkout to protect your transaction and personal information.
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✦ What should I do if my payment is declined?
1.Check if your card information (number, expiry date, CVV) is correct.
2.Ensure your billing address matches the one on file with your bank.
3.Contact your bank to see if they are blocking international transactions. If you still have trouble, please Contact Us, and we will help you find an alternative solution.
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✦ Do you accept orders placed outside of the US?
We definitely do! We are proud to be a global brand, shipping our beautiful dresses to customers worldwide. We love seeing our works travel across oceans to reach you. Simply choose your country at checkout, and we’ll handle the rest!
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✦ International taxes
Most buyers from Unite States no need to pay customs taxes. Conversely, for customers in Canada, Australia, and other countries, please be aware that import duties and local taxes are determined by your local government and remain the sole responsibility of the recipient. These charges are collected by the carrier (FedEx/DHL/UPS) on behalf of your customs office and are not additional shipping fees. Please note that if a package is refused due to unpaid duties, we cannot provide a full refund, as the cost of return shipping and any incurred taxes will be deducted from your original payment.
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✦ Can you make dresses according to our design or sketch?
Custom Design Service: Absolutely! We love bringing your unique visions to life.
How to Start: Simply send your photos, sketches, or even inspiration boards to our design team at alinebridal@outlook.com.
Expert Review: Once we receive your request, our master tailors will review the details to ensure we can achieve the perfect structure and silhouette for your design.
Consultation: We will get back to you within 24–48 hours to discuss the possibilities, fabric options, and a personalized quote.
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✦ Can We Get a discount if We order several dresses at a time?
Bundle Savings: Yes! If you are ordering dresses for your entire bridal party or purchasing multiple gowns at once, we are happy to support you.
Shipping Discount: To help you save on logistics, we offer a 50% discount on shipping fees for every additional dress after the first one in the same order.
Added Value: Unlike other boutiques that charge $50–$100 for personalization, we provide Custom Sizing and Custom Colors at no extra cost. This ensures everyone in your party gets a couture fit without the premium price tag.
Large Orders: For orders of 5 dresses or more, please contact our support team at alinebridal@outlook.com for a specialized group quote.
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✦ Factory address
Our factory located in Room 1109 Wanda Plaza, No 3188 Ren Min Road, Gusu District, Suzhou City, China.
Suzhou is officially recognized by Smithsonian Magazine as the "Wedding Dress Capital of the World." As noted in their reports, Suzhou is the global heart of bridal silk and craftsmanship. By being part of this historic industry, we are able to work with the same world-class artisans and premium fabrics that supply the most famous international luxury labels. This allows us to deliver couture-quality gowns directly from our studio to you.
Tel: +86 512 67720567
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